Gigi's Eco Collection aims to ensure that each of our valued customers feel satisfied with their sustainable orders, so if you experience any problems, we are happy to help
CHANGE OF MIND
We are almost positive that every customer will enjoy their order, therefore we are happy to offer refunds if the order does not meet your expectations. A refund will be given if the item is returned:
- Within 14 days of receiving the item;
- Unused and not damaged in any way; and
- In the original packaging and in the original condition.
If these three conditions are not met, we are unfortunately unable to offer a refund. Please see below the steps on how to return the item to us.
Our goal is to provide high-quality, sustainable products, however if you do believe that your item is faulty or incorrect in some way, please follow the steps below on how to return the item to us so that we can arrange an exchange, repair or refund.
STEPS TO RETURN
We ask you to kindly send an email to firstname.lastname@example.org and:
- Quote your order number, name and address and specify the problem you have experienced with your order; and
- Attach any photographic evidence, if required, in the email.
Once we have received your email, we will contact you as soon as possible. If required, we will provide you with a return form so that you can return your item/s to us with the original packaging. The cost of a return is payable by yourself.
Please retain your postage receipt just in case your return gets lost in the mail.
Upon receipt of your returned item, we will inspect the item and refund the purchase price if the return meets the above conditions.